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General Enquiries

Sometimes our engineers will note down important information regarding your vehicle on the receipt provided and will often tell customers to keep this information as it may be useful to you in the future.

The main 2 pieces of information we provide is your Key Number & Immobiliser / Transponder Code.

A Key Number is a code which would allow you have a mechanical blade cut to your car in the future.

An Immobiliser / Transponder Code is a unique security code which belongs to your vehicle.

At our premises in Sutton Coldfield, on average it takes no longer than 30 minutes. Some vehicles take slightly longer and some slightly shorter but we can advise this when you call.

Yes! We offer a warranty on all of the keys that we supply. Please speak with a technician who will be able to advise.

Workshop FAQ's

As much as we would love to cut it for you, as we cannot guarantee the quality of blade supplied, unfortunately we do not cut keys or key cases that have not been supplied by us.

Keys or key cases that have been ordered from Amazon / eBay may look good, but in reality the materials they are made from are sub par and we simply do not cut them due to risk of damage to our specialist key cutting equipment.

In most cases, our engineers can offer an alternative high quality case that we keep in stock. Please do not be offended if an engineer refuses to cut your key.

At our premises in Sutton Coldfield, on average it takes no longer than 30 minutes. Some vehicles take slightly longer and some slightly shorter but we can advise this when you call.

Mobile Engineer FAQ's

Yes, all of our engineers vans are equipped with the latest mobile payment systems, enabling customers to pay via card if needed,

We have a team of expertly trained locksmiths so that we can offer a roadside lost key service. Our vans are fully equipped for all circumstances.

We cover Birmingham and surrounding areas. If you are not in our catchment area we can usually recommend a good locksmith close to you.